1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the ReliefCore website located at reliefcore.com ("Site") and your purchase of products from ReliefCore ("we", "us", "our"). By accessing our Site, creating an account, or placing an order, you confirm that you are at least 18 years of age and agree to be bound by these Terms in full.

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of the Site after changes constitutes your acceptance of the revised Terms.

2. Products & Descriptions

We make every effort to accurately describe our products, including images, specifications, and pricing. However, we do not warrant that product descriptions, images, or other content on our Site are accurate, complete, or error-free.

Product colours and appearances may vary slightly from what is displayed on your screen due to monitor settings. We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

3. Pricing & Payment

All prices on ReliefCore are listed in US Dollars (USD) unless otherwise stated. Prices are subject to change without notice. We reserve the right to refuse or cancel any order if pricing errors are identified.

We accept payment via Shopify Payments, PayPal, Apple Pay, and Google Pay. Payment is required in full at the time of ordering. By submitting your payment, you confirm that the payment method is yours and that the billing information provided is accurate.

We use industry-standard encryption to protect your payment information. We do not store full card details on our servers.

4. Order Acceptance & Cancellation

Placing an order on our Site constitutes an offer to purchase. We reserve the right to accept or decline any order at our sole discretion. An order is confirmed only when you receive an order confirmation email from us.

We reserve the right to cancel orders in the following circumstances:

• Products are out of stock or discontinued
• Errors in pricing or product information
• Suspected fraudulent activity
• Failure of payment authorisation
• Inability to ship to the provided address

If we cancel your order, you will receive a full refund to your original payment method.

5. Shipping & Delivery

Shipping terms are outlined in full in our Shipping Policy, which forms part of these Terms. By placing an order, you agree to the shipping terms and delivery timeframes stated in our Shipping Policy.

Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays caused by customs, weather events, or carrier disruptions beyond our control.

6. Returns & Refunds

Our return and refund terms are outlined in full in our Refund Policy, which forms part of these Terms. We offer a 30-day money back guarantee and a 1-year product warranty on all ReliefCore products.

7. Health Disclaimer

ReliefCore products are wellness and recovery tools designed for general consumer use. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition or disease.

You should consult with a qualified healthcare professional before using any ReliefCore product if you:

• Have a pre-existing medical condition affecting your neck, spine, or musculoskeletal system
• Have recently had surgery or a serious injury
• Are pregnant
• Are currently under medical treatment for a related condition

By purchasing and using ReliefCore products, you acknowledge that you have read the product instructions and are using the product as directed. ReliefCore is not liable for any injury resulting from misuse or failure to follow product instructions.

8. Intellectual Property

All content on this Site, including but not limited to text, images, logos, product names, graphics, and design, is the property of ReliefCore or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content from this Site for commercial purposes without our prior written consent. Personal, non-commercial use is permitted provided you do not remove any copyright or proprietary notices.

9. User Conduct

By using our Site, you agree not to:

• Use the Site for any unlawful purpose or in violation of any regulations
• Submit false, misleading, or fraudulent information
• Attempt to gain unauthorised access to any part of the Site
• Interfere with the proper working of the Site
• Use automated tools to scrape, crawl, or extract data from the Site
• Post or transmit any harmful, offensive, or malicious content

10. Limitation of Liability

To the fullest extent permitted by law, ReliefCore and its directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, resulting from:

• Your use of or inability to use our Site or products
• Any unauthorised access to or use of our servers
• Any interruption or cessation of transmission to or from our Site
• Any bugs, viruses, or harmful code transmitted through our Site

Our maximum liability to you in connection with any order shall not exceed the amount paid by you for that order.

11. Indemnification

You agree to indemnify and hold harmless ReliefCore and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of our Site, your violation of these Terms, or your violation of any third-party rights.

12. Governing Law

These Terms are governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or your use of our Site shall be resolved through good-faith negotiation first. If unresolved, disputes may be submitted to binding arbitration or the appropriate courts of jurisdiction.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and ReliefCore regarding your use of our Site and purchase of our products. They supersede any prior agreements or understandings.

15. Contact

For any questions about these Terms of Service, please contact us at:

• Email: theeshopifystore@gmail.com
• Website: reliefcore.com/contact