FAQ

Frequently Asked Questions

📦 Orders & Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Estimated delivery times after dispatch:

• Canada & USA: 7–15 business days
• UK & Europe: 10–18 business days
• Australia & New Zealand: 10–20 business days
• Rest of World: 12–25 business days

Will I get a tracking number?

Yes! Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your delivery every step of the way.

Do you ship worldwide?

Yes, we ship to most countries worldwide. Shipping costs and times vary by location and are calculated at checkout.

Are there any customs or import fees?

International orders may be subject to customs duties or import taxes depending on your country. These fees are the responsibility of the customer and are not included in our prices.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition. For hygiene reasons, eye masks with broken seals cannot be returned unless defective.

My item arrived damaged — what do I do?

We're so sorry to hear that! Please email us at theeshopifystore@gmail.com within 7 days of delivery with a photo of the damage and your order number. We'll send a replacement or issue a full refund — no return needed.

How long do refunds take?

Once your return is received and inspected, refunds are processed within 5–7 business days back to your original payment method.

🛍️ Products

Are your products safe to use?

Yes. All ReliefCore products are designed for home use and are safe when used as directed. If you have a serious medical condition, please consult your doctor before use.

How do I know which product is right for me?

Browse our collections — Pain Relief, Sleep & Recovery, and Posture & Spine Health — to find what suits your needs. Still unsure? Email us and we'll help you choose.

Do your products come with a warranty?

All products are covered under our 30-day return policy. If you experience any defects or issues, contact us and we'll make it right.

💳 Payments

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other payment methods available at checkout.

Is it safe to pay on your website?

Absolutely. Our store is secured with SSL encryption and all payments are processed through Shopify's secure payment gateway. Your personal and payment details are always protected.

Still have a question?

We're happy to help! Email us at theeshopifystore@gmail.com and we'll get back to you within 24–48 hours.